RESERVATIONS AND ACCOMMODATION

The management of FIRMA APOLIS OOD is obliged to ensure the use of the services requested and paid for by the client via online reservation, in their full quantity and quality according to the data provided by the client through the reservation form for: client name, period, number of nights, number of adults and children, price per night. All client wishes will be satisfied if possible. In the reservation for children, only persons who have not reached the respective age specified on the date of arrival are accepted.

PRICES AND PAYMENT

The prices on the FIRMA APOLIS OOD website are in Bulgarian leva (BGN), including VAT, tourist tax and insurance. The total amount due by the client is calculated automatically, depending on the number of days, the number of adults and children and the current price offer for the relevant period. When making online reservations for the purpose of guarantee, it is necessary to pay 30% of the total amount of the reservation at the time of booking, by debit/credit card or at the latest within the period specified after booking by bank transfer. FIRMA APOLIS OOD reserves the right to change the prices and special offers on its website depending on the demand and the currently available vacancies. For reservations that have already been made, confirmed and paid, the amount due does not change, regardless of the new price offers presented.

CANCELLATIONS AND CHANGES TO RESERVATIONS

In the event of cancellation, non-use or change of an already paid online reservation by the client, FIRMA APOLIS OOD will refund the amount paid upon request, charging the relevant penalty noted in the “PRICES” section. In the event of a change or cancellation after this period, a penalty in the amount of the prepaid deposit is due. When refunding a paid amount, all transfer costs (bank fees and others) are at the expense of the client. Refunds due to cancellation are made within 30 days depending on the payment method, the amounts are refunded only to the bank account from which they were received. Your card details are used only by the intermediary bank and are not stored by us.

TYPES OF PAYMENTS

Payment can be made in 3 different ways

1   Electronically with a debit or credit card We accept payments with Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro cards. When choosing this payment method, a payment page of our servicing bank opens, where you enter your card details. Your card details are used only by the intermediary bank and are not stored by us. To protect you from misuse when paying with your Visa or MasterCard card, we apply the best practices recommended by international card organizations. Security during entry and transmission of card details is ensured by using the SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.

2.By bank transfer Payment of the specified amount must be made no later than the deadline specified after the reservation. After making the payment, it is advisable to send a copy of the payment document to info@hotel-apolis.com, and it is mandatory to enter the reservation number in the reason for payment.

3. In cash, at the reception of FIRMA APOLIS LTD For reservations with a check-in start date in the next 3 days, it is advisable to choose cash payment at the reception in order to speed up the reservation processing process.

IMPORTANT!

If the internet reservation is not paid within the specified deadline and if a copy of the payment document is not sent when paying by bank transfer, your reservation will be automatically canceled by the reservation system. In case you are prevented from paying the amount for an already made online reservation, please notify us by e-mail: info@hotel-apolis.com In case of failure to comply with this condition, FIRMA APOLIS LTD has the right to seek liability and penalties for made and unpaid reservations. 

REFUND OF AMOUNTS

In case the client cancels his reservation under the above conditions, we will refund the amount through the same payment method that was used for the reservation. The refund of an amount paid by bank card or bank transfer can only be made to the bank card or bank account used for the payment. All bank fees for this transaction are at the expense of the client